It’s a good job that I’m so in love with my Torchy. I find I was mislead when I bought her and wasn’t appraised of the facts. To be fair to the dealer, I think they are pretty much in the dark too. It’s Renault that needs to up its game.
On Saturday I got a notice that my battery will be up for renewal in March, when she will be three years old.
The documentation asks whether I intend to sell the car or continue the lease. If I don’t respond they will roll over the lease.
Here is my point: none of the documentation says how much the new contract will cost. None of the documentation says how long the lease will be for. And it’s completely WRONG to threaten to roll over the lease. Supposing the letter had got lost in the post? Why not send it by email? Or both?
I rang RCI this morning and pointed out that their regulator, the Financial Conduct Authority might be very interested in a hire agreement which is basically open-ended and leaves them free to charge as they please.
They have now sent me a whole load of documentation in tariffs ets, which no-one has ever discussed with me before.
I’ve only done 2000 miles in her, because I just tootle around the area. We have another car for longer distances. But she is the best car in the world (despite the other car being a Porsche!) and so l’m Sticking with her. But it seems that Twizy owners are really treated as the Cinderella’s of the automobile world.
Rant over. But perhaps a heads up for other owners.