I thought I’d share my experience of Renault Romford to kick things off in the the new Dealerships forum.
*]Overall they were friendly, however I feel they lacked any knowledge whatsoever of the Z.E range. To be fair to them, I first went into the showroom in April 2012 and the Twizy had only just been launched, so the Z.E range was very new. I do feel though that the dealerships should have been trained and ready for the Z.E launch.
*]There was a complete lack of documentation apart from a very generic Renault cars brochure which just listed each model of car that Renault manufacture, along with prices and some specs etc. Where was the Z.E brochure showcasing all the features of electric vehicles? There was none. Just a brochure that didn’t tell me much, and printed out A4 pieces of paper with finance details and battery rental prices. If I wasn’t already in love with the Twizy, they would have lost me already.
*]I went out for a test drive in the Twizy on my second visit to the dealership. This was fine and had no problems with this.
*]The accessories and optional extras were the worst part of my experience with Renault Romford. I was very keen to kit my Twizy out and customise it, however, the dealer wasn’t interested. They had hardly any information on optional extras and the dealer put me off everything by saying that fitting would not be included, even on factory fitted extras. When I asked him how much fitting would be on certain things, he didn’t know! So I steered well clear of this, not wanting a huge final bill for fitting and ended up with a standard white Technic model! Renault could have easily got another £500 out of me.
*]One nice touch that I feel I should mention was when I was signing some final papers and at the end the dealer asked me to look to my right. Underneath a car cover/blanket was my brand new Twizy which had just been delivered. He let me have a sneak peek (as I couldnt pick it up for another few days) and I felt like a kid at Christmas
*]In terms of final paperwork and after sales services offered, this is where it got confusing for me. There were so many bits of paper and nothing seemed that organised. I’m sure I’m still not aware of some of the things I’m entitled to!
*]The day of picking my Twizy up was also a disappointment. I’ve heard stories of other dealerships getting the local press involved when they sold their first Twizy and getting a send off etc. I was definitely the first Twizy sold at my dealership, if not in the whole of the South of England, yet I didn’t really get anything. He just handed me the keys, I got in and drove off.